Questions
The things people ask before they come in
Prices, rental periods, lead times and how the deposit works. If something is not covered here, call and ask.
Custom made
How much does a custom suit cost?
Custom pieces run from ₱19,500 to about ₱45,000 depending on the collection and the amount of work in the piece. Every item on this site shows its price band. Where a piece says "price on inquiry", the final figure depends on choices made at your fitting.
How long does a custom suit take to make?
Two to three weeks. Fifteen days is the earliest we will commit to, and only when the schedule allows it. September to January is our busiest run, so book early if your event falls in that window.
What fabrics do you use?
We work with a wide range, and the right one depends on the cut, the season and the occasion. Rather than list them here, our designer shows you the options in person at your fitting so you can see and feel them before deciding.
How many fittings will I need?
The first appointment takes about 60 minutes and covers measurements and fabric. Further fittings follow as the piece takes shape, and how many depends on the cut. We tell you the schedule at the first appointment.
Wedding entourage
How much is a wedding entourage package?
A package for 1 groom and 5 groomsmen is ₱111,000 and covers 6 custom coats and trousers. A package for 1 groom and 7 groomsmen is ₱145,000 and covers 8. That works out to ₱18,500 and ₱18,125 per coat and trousers set.
What is included in the wedding entourage package?
Individual body measurements, a fabric and design consultation, personalized fitting sessions, coordinated wedding entourage styling and garment packaging.
Are the entourage suits custom made?
Yes. Every coat and trousers set is made to the wearer's own body measurements, so the groom and each groomsman are measured individually and fitted in person.
How long does a wedding entourage take to make?
Production takes 3 to 4 weeks.
How does payment work for a wedding entourage package?
Payment is 50% to start, which is ₱55,500 on the 1 groom + 5 groomsmen package and ₱72,500 on the 1 groom + 7 groomsmen package. The balance is paid at the last fitting.
How many fittings does a wedding entourage get?
Two fittings only. The first is in week 3 of production and the final fitting is in week 4.
How do I book a fitting for my wedding entourage?
Send an appointment request from the wedding entourage page and pick the package that matches your party. We confirm by phone.
Rentals
How much does it cost to rent a suit?
Rental prices run from ₱3,000 to ₱7,000 depending on the piece and the collection. Send us the piece you want and your event date and we will confirm the price.
How many days is a standard rental?
Three days, with no extra fee. That covers the pickup day, the event day and the return day. If you need longer, you can add up to 2 extra days at ₱300 per day. Ask before the return date so we can confirm it.
When do I pick up and return a rental?
Pickup is one day before your event, unless we agree otherwise. Return is on the date we set when you reserve, normally the day after the event. You can collect and return in person at the atelier or arrange Lalamove. We are open Monday to Friday 11am to 8pm and weekends 10am to 7pm.
How do I reserve a rental, and what do I pay up front?
A 50% down payment of the rental fee secures your reservation. The balance is paid in full before the garments are released. Reservation payments are non-refundable under our cancellation policy.
Is there a security deposit on a rental?
Yes. A refundable ₱1,000 security deposit is added to every rental. We return it once the garments and accessories have been checked and are in good condition.
What happens if I return a rental late?
The 3 day rental period has no late fee. On the 4th and 5th day a late fee of ₱300 per day applies, and a rental can run late by 2 days at most. Ask us before the return date if your plans change.
What happens if a rental is damaged or something is missing?
Damaged, lost or missing items, including brooches, garment bags and hangers, are charged at cost. We take the amount from your security deposit and bill you for any balance. If a suit is damaged beyond repair, you pay its retail price. Normal wear and tear is not charged.
Do I clean the suit before returning it?
No. We handle the dry cleaning and preparation of every rental. Please do not wash, dry-clean, iron or alter the garment yourself.
Do you offer dry cleaning only?
Yes. Dry cleaning without a rental is ₱700 per suit.
What sizes do your rental pieces come in?
Small to XXL, depending on the design. Send us your height, weight, chest and waist and we will tell you what is available in your size.
Can a rental be altered to fit me?
Minor adjustments can be arranged to get a better fit, with our approval. Please do not make your own alterations or changes to a rented piece. Bring your event date when you reserve so there is time to adjust it.
Is the rental piece available on my date?
Availability is confirmed on inquiry rather than shown live on this site, because pieces move quickly in peak season. Send an appointment request with the piece you want and your date, and we will check it against the schedule.
Appointments and home service
Do you come to my house for fittings?
Yes. Home service covers Metro Manila, takes about 60 minutes, and needs 48 hours' notice. It carries a ₱2,000 deposit, and the transport fee for our visit is paid by the client.
What happens to the ₱2,000 home service deposit?
It comes off the price of your piece if you go ahead. If you decide not to proceed, it becomes store credit you can use later. It is never forfeited.
Who pays for transport on a home service visit?
The client does. The transport fee for our visit to your address is shouldered by the client and is separate from the ₱2,000 deposit.
How do I pay the deposit?
Scan the QR Ph code on the appointments page with GCash, Maya or your bank app. Screenshot your receipt and bring it to the fitting or send it with your appointment request.
Can I cancel or move an appointment?
Yes, with at least 24 hours' notice. Tell us as early as you can and we will move you to another slot.
Visiting us
Where is Ismaeili Couture?
28 18th Avenue, San Roque, Cubao, Quezon City 1109, NCR Second District.
What are your opening hours?
Monday to Friday, 11am to 8pm. Saturday and Sunday, 10am to 7pm.
Do I need an appointment to visit?
You can walk in during opening hours. Calling ahead is better, especially between September and January, so a fitting room and a designer are free when you arrive.